You Thought YOU Were Serious About Getting Good Customer Service…

by admin on 07/10/2009 · 1 comment

in the.Life Files

In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn’t deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say “no” to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world.” Dave

This is the second of Dave’s videos where he tells us he has been contacted by United Airlines who offered to pay for his guitar but he would rather keep using them for the free publicity and release his other two songs in hopes of getting a record deal.  He didn’t say all that but you get it.

Watch his first song United Breaks Guitars which got almost 2 million views in about two days after the jump!  If a company ever really pisses you off send us one of these, we will gladly laugh then post it.

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{ 1 comment… read it below or add one }

1 Terry Wheeler 08/04/2009 at 9:13 AM

Good on you Dave. In 1973 I winessed National Airlines throwing my guitar in NY and the lock on the case was broke. National in the the US told me it was my fault ( I don’t know how either) but I worked for a lawyer at the time and back in London they caved in and repaired it. In fact, they did such a good job I asked if they’d replace the other locks. That was a no. But at least they did it.

I heard the song on radio Kent who said that since your song came out over a million dollars has been wiped off the share value of United. That is SOME revenge!!!! A picture of miss Irlwig would be nice. Smile!

Well done from Terry in Greenwich South East London

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